Professional Experience

Manage ServiceNow tickets for device lifecycle requests across all Ecolab sites in North America, coordinating replacements for broken hardware and devices eligible for upgrade.

Fulfill requests by preparing, configuring, and shipping replacement laptops, tablets, and mobile devices directly to end users.

Handle new hire device provisioning, staging and shipping equipment to ensure smooth onboarding experiences.

Process returned equipment by performing factory resets, cleaning, and quality assurance checks, or routing devices for vendor warranty service.

Certified as a Dell Technologies Enterprise Self-Dispatch Technician; perform warranty repairs on company-owned Dell laptops to ensure minimal downtime and optimal device performance.

Assembled Violet onboard locomotive computer units by following Dozuki step-by-step build guides and adhering to precise build specifications

Executed clean, organized cable management across all internal components, ensuring alignment and securing cables to prevent interference or tension

Verified proper cable engagement by listening for audible clicks, performing pull tests, and applying gold witness marks to confirm secure connections

Performed and recorded daily functionality tests on smocks, heel straps, wrist straps, and ESD mats to ensure proper grounding and compliance with safety protocols

Verified calibration of torque-limited screwdrivers and applied manufacturer-recommended torque levels during component installation

Reported and documented assembly irregularities or material defects to team leads and worked with Quality Check team to resolve failed units

Maintained strict build consistency while balancing speed and accuracy across repetitive assembly tasks in a high-volume production setting

Diagnosed system issues using MRI toolkit (PC-Doctor, Webroot, MRI Scan, TrendMicro) to identify hardware faults, malware, or performance degradation

Reinstalled Windows using Media Creation Tool when PowerShell-based repair methods (sfc, DISM) failed to resolve critical OS corruption

Transferred user data between devices using FMOD for elevated file access, minimizing permission errors during large-scale migrations

Used winget to export application lists from client devices and automate software redeployment during new system setups

Configured new machines with local Microsoft accounts via the OOBE\bypassnro method

Installed any software per client request

Built and configured custom desktop PCs using only Best Buy sold parts, ensuring compatibility and clean internal cable management

Maintained a high daily repair volume while ensuring accuracy, turnaround speed, and clear documentation to support seamless client pickup and satisfaction

Served as the first point of contact for customers seeking technical support, performing initial troubleshooting during brief consultation windows

Used basic methods such as power resets, brightness adjustments, cable swaps (HDMI, DisplayPort, power), and quick hardware checks to resolve common issues on the spot

Documented client concerns, device symptoms, and attempted resolutions before initiating service check-ins when repairs were needed

Explained service options, repair timelines, and membership benefits to help customers make informed decisions

Averaged 2.5 customer interactions per hour, exceeding the company benchmark of 1.0 by over 150%

Generated over $50,000 in Total Tech Memberships and service revenue, helping the store surpass monthly sales goals

Maintained clear communication with repair agents and clients to ensure smooth transitions between intake and diagnostics

 Supported the General Manager with high-level operational tasks including inventory planning, labor scheduling, and team development

Assisted in creating weekly staff schedules, managing labor targets, and adjusting staffing levels to meet fluctuating demand

Trained and supported shift leaders and assistant managers, reinforcing company policies and performance standards

Continued handling daily operations, opening/closing, and customer escalations as needed

Managed store operations during assigned shifts, including opening/closing procedures and cash handling

Trained and supervised team members to ensure adherence to food safety standards and customer service protocols

Monitored drive-thru and kitchen efficiency, delegating tasks to maximize speed of service

Resolved customer complaints with professionalism and ensured guest satisfaction.

Consistently maintained an 85%+ on-time order rate, meeting or exceeding corporate service benchmarks during peak and non-peak periods

Led small teams during rush hours, overseeing food prep, order accuracy, and cleanliness standards

Ensured smooth shift transitions by preparing closing/opening checklists and monitoring stock levels

Mentored new hires and provided feedback to improve team performance

Communicated with upper management regarding shift issues or customer concerns

Delivered food and beverages to customers with speed, accuracy, and friendliness

Handled cash and credit transactions, maintained clean service areas, and assisted in prepping orders

Participated in team meetings to improve guest service and drive-thru flow

Recognized for reliability, punctuality, and a positive attitude under pressure